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LOCATION: Bangalore or Mumbai preferable

PURPOSE:  The Program Manager drives key processes of the mentoring pre-match and post-match journey in a program. They work with stakeholders across the mentoring journey – corporate partners, mentors, and mentoring pairs/groups. They own the creation of key operational processes.  And ensure that our internal team are trained and achieve quality execution of these processes.

EXPERIENCE: Overall 4-6 years of relevant social sector experience with a minimum of 2 years of experience in Program Management. Experience executing programs that work with youth using technology will be preferred.

KEY RESPONSIBILITIES:

  • Manage a designated number of corporate mentor partner relationships .
    • Work with corporate partners (these could range from 6-9 in a year) in creating and successfully executing mentor outreach campaigns through webinars, emailer campaigns
    • Manage weekly, monthly and quarterly reporting for designated corporate mentor partners
    • Help corporate partners meet program excellence goals – standards set for number of successful mentor applications per partner
      • Support and select mentor applicants through to successful mentorship
        • Follow-up with designated mentor applicants during their pre-eligibility processes
        • Interview mentors and clarify program questions (these could range from a 150-200 mentors in a program year)
        • Achieve program excellence goals in overall mentor support and successful conversion to mentorship
        • Support mentorship pairs & groups
          • Support a designated number of mentorship pairs and groups in successfully completing their mentorship (ranges from 100 – 150 in a cycle)
          • Achieve program excellence goals of maintaining early terminations of mentorships to under 20% and achieving the desired net promoter score from pairs managed
          • Update qualitative and quantitative records for pairs, record stories of impact
          • Curate and match mentees to work experience opportunities
            • Curate upto 50 work experience opportunities for mentees from amongst the mentor and larger corporate network
            • Standard Operating Process ownership
              • Prepare the standard operating procedure (SOP) for designated processes of the operational plan. Ensure it meets or is updated to any standards of effective mentoring practices, is clear and descriptive as a how-to for each step, is formatted to be easily understood, and is grammatically correct
              • Train in an ongoing way team members assigned to this process on using the SOP prepared, to do all steps of the SOP. This includes modes of demos, live training, and shadowing
              • Review & report in a periodical manner on the quality of implementation of the SOP. Deliver retraining to team members where necessary Overall ensure through the quality implementation of the process that individual goals set for that process are achieved

                  SKILLS & COMPETENCIES

                  • Planning & Organizing
                    • Ability to sequence and prioritize tasks, set timelines, and evaluate progress against schedule and goals
                  • Communicating Effectively
                    • Effective and clear oral and written communication. Ability to use everyday communication to achieve goals with a range of stakeholders
                  • Stakeholder Relationships
                    • Ability to understand the needs, expectations and respect the opinions of the key stakeholders to build mutually rewarding relationship involving all the teams in the process
                  • Data Visualization & Analysis
                    • Meticulous collection and verification of relevant program data 
                    • Effective data analysis skills for weekly, monthly, quarterly reporting. Ability to identify problems and suggest solutions using data
                  • Problem Solving
                    • Ability to do multifaceted root cause analysis of the problem and present the solutions covering all the factors analysed.
                    • Ability to navigate effectively through change; collectively taking others through changes by seeking support and having a positive outlook.
                  • Ownership & Learning Attitude
                    • Ability to set high goals and motivate self and others to achieve those. 
                    • High sense of responsibility demonstrated through learning from mistakes, seeking active feedback, willingness to take extra mile efforts to achieve milestones.

                  SELECTION PROCESS:

                  • CV and covering letter
                  • Assignment/s
                  • Video interviews
                  • Reference checks & Transcript check

                  COMPANY OVERVIEW:

                  Mentor Together is an award-winning non-profit organization that has pioneered the youth mentoring movement in India. We provide children and youth facing adversity, empowering one-on-one relationships with mentors, that help them achieve their goals and dreams. 

                  During the covid-19 pandemic, we have been working to onboard 10,000 students onto the Mentor To Go technology enabled mentorship program. We will provide personalised mentorship to 2250 of these students. We are doing this through a national network of Government partners like the Telangana Academy of Skills & Knowledge, the Government of Karnataka’s Department of Collegiate & Technical Education, and a host of other educational and non-profit organizations. In addition, we work with our Corporate partners like Cisco, LinkedIn India, British Telecom, and Sterlite Technologies to build mentor communities across leading employees.

                  We are a distributed but tightly knit team of professionals and development sector enthusiasts. We value hard work, detail-oriented execution and perseverance. 

                  Learn more about us at www.mentortogether.org. If interested, please write to careers@mentortogether.org with a cover letter and your resume. Please mention the title of this job clearly in your email.

                  Our organisational values are:

                    • Youth centric work – We believe that mentoring is a facilitative process that identifies the voices, needs and aspirations of mentees.  We aim to partner with each mentee in his/her own journey, to enable them to realise their unique potential. We keep the mentee at the centre, as the key stakeholder, in all our work.
                    • Impact driven We think long-term in our impact. We are here to fundamentally change the trajectories of children. We employ evidence-driven theories of change, best in class processes, and everyday experiences from the ground, to ensure that we are doing the best we can to empower our mentees.
                    • Organisation and team first – Every member of Mentor Together is strongly aligned to our vision and mission. We work together as teams upholding the values of trust, respect and integrity. We place the organisation first in our work.
                    • Invigorating workplace –  We focus on engaging our people in all aspects of our organisation’s work. We appreciate and celebrate them for who they are, giving them an opportunity to learn and grow, in ways that help them be more fulfilled in their lives.

                  LOCATION: Bangalore or Mumbai preferable

                  PURPOSE: The Program Coordinator executes key processes of the mentoring pre-match and post-match journey in a program. They work with stakeholders across the mentoring journey – corporate partners, educational institutions, mentors, mentees and mentoring pairs/groups

                  EXPERIENCE: 2-4 years of relevant social sector experience or strong related sector experience.

                  KEY RESPONSIBILITIES:

                  • Manage a designated number of corporate mentor partner relationships and/or educational & non-profit organizations
                    • Work with mentor and mentee outreach partners (these could range from 6-9 in a year) in creating and successfully executing campaigns  to onboard students and volunteer mentors through webinars, emailer campaigns etc.
                    • Manage weekly, monthly and quarterly reporting for designated partners
                    • Help partners meet program excellence goals – standards set for number of successful mentor or mentee applications per partner
                      • Support and select mentor and/or mentee applicants through to successful mentorship
                        • Follow-up with designated mentor and/or mentee applicants during their pre-eligibility processe
                        • Interview mentors & mentees and clarify program questions (these could range from a 150-200 mentors/mentees in a program year)
                        • Achieve program excellence goals in overall mentor & mentee support and successful conversion to mentorship
                        • Support mentorship pairs & groups
                          • Support a designated number of mentorship pairs and groups in successfully completing their mentorship (ranges from 100 – 150 in a cycle)
                          • Achieve program excellence goals of maintaining early terminations of mentorships to under 20% and achieving the desired net promoter score from pairs managed
                          • Update qualitative and quantitative records for pairs, record stories of impact
                          • Curate and match mentees to work experience opportunities
                            • Curate upto 50 work experience opportunities for mentees from amongst the mentor and larger corporate network

                            SKILLS & COMPETENCIES

                            • Planning & Organizing
                              • Ability to sequence and prioritize tasks, set timelines, and evaluate progress against schedule and goals
                              • Communicating Effectively
                                • Effective and clear oral and written communication. Ability to use everyday communication to achieve goals with a range of stakeholders
                                • Stakeholder Relationships
                                  • Ability to understand the needs, expectations and respect the opinions of the key stakeholders to build mutually rewarding relationship involving all the teams in the process
                                • Data Visualization & Analysis
                                  • Meticulous collection and verification of relevant program data 
                                  • Effective data analysis skills for weekly, monthly, quarterly reporting. Ability to identify problems and suggest solutions using data
                                  • Problem Solving
                                    • Ability to do multifaceted root cause analysis of the problem and present the solutions covering all the factors analysed.
                                    • Ability to navigate effectively through change; collectively taking others through changes by seeking support and having a positive outlook.
                                  • Ownership & Learning Attitude
                                    • Ability to set high goals and motivate self and others to achieve those. 
                                    • High sense of responsibility demonstrated through learning from mistakes, seeking active feedback, willingness to take extra mile efforts to achieve milestones.
                                  • Spoken and written fluency in Kannada or Telugu will be preferred

                                  SELECTION PROCESS:

                                  • CV and covering letter
                                  • Assignment/s
                                  • Video interviews
                                  • Reference checks & Transcript check

                                  COMPANY OVERVIEW:

                                  Mentor Together is an award-winning non-profit organization that has pioneered the youth mentoring movement in India. We provide children and youth facing adversity, empowering one-on-one relationships with mentors, that help them achieve their goals and dreams. 

                                  During the covid-19 pandemic, we have been working to onboard 10,000 students onto the Mentor To Go technology enabled mentorship program. We will provide personalised mentorship to 2250 of these students. We are doing this through a national network of Government partners like the Telangana Academy of Skills & Knowledge, the Government of Karnataka’s Department of Collegiate & Technical Education, and a host of other educational and non-profit organizations. In addition, we work with our Corporate partners like Cisco, LinkedIn India, British Telecom, and Sterlite Technologies to build mentor communities across leading employees.

                                  We are a distributed but tightly knit team of professionals and development sector enthusiasts. We value hard work, detail-oriented execution and perseverance. 

                                  Learn more about us at www.mentortogether.org. If interested, please write to careers@mentortogether.org with a cover letter and your resume. Please mention the title of this job clearly in your email.

                                  Our organisational values are:

                                    • Youth centric work – We believe that mentoring is a facilitative process that identifies the voices, needs and aspirations of mentees.  We aim to partner with each mentee in his/her own journey, to enable them to realise their unique potential. We keep the mentee at the centre, as the key stakeholder, in all our work.
                                    • Impact driven We think long-term in our impact. We are here to fundamentally change the trajectories of children. We employ evidence-driven theories of change, best in class processes, and everyday experiences from the ground, to ensure that we are doing the best we can to empower our mentees.
                                    • Organisation and team first – Every member of Mentor Together is strongly aligned to our vision and mission. We work together as teams upholding the values of trust, respect and integrity. We place the organisation first in our work.
                                    • Invigorating workplace –  We focus on engaging our people in all aspects of our organisation’s work. We appreciate and celebrate them for who they are, giving them an opportunity to learn and grow, in ways that help them be more fulfilled in their lives.

                                  LOCATION: Bangalore or Mumbai preferable

                                  PURPOSE:  The Mentee Manager drives key processes of the mentoring pre-match and post-match journey in a program. They work with stakeholders across the mentoring journey – government partners, educational institutions, mentees, and mentoring pairs/groups. They own the creation of key operational processes.  And ensure that our internal team are trained and achieve quality execution of these processes.

                                  EXPERIENCE: Overall 4-6 years of relevant social sector experience with a minimum of 2 years of experience in Program Management. Experience executing programs that work with youth using technology will be preferred.

                                  KEY RESPONSIBILITIES:

                                  • Manage a designated number of government and educational/NGO mentee partner relationships 
                                    • Manage the relationship with nodal Government partners & educational/NGO partners
                                    • Work with partners in creating and successfully executing mentee outreach campaigns through webinars, emailer campaigns
                                    • Manage weekly, monthly and quarterly reporting for designated partners
                                    • Help mentee partners meet program excellence goals – standards set for number of successful mentor applications per partner
                                        • Support and select mentee applicants through to successful mentorship
                                          • Follow-up with designated mentee applicants during their pre-eligibility processes
                                          • Interview mentees and clarify program questions (these could range from a 150-200 mentees in a program year)
                                          • Achieve program excellence goals in overall mentee support and successful conversion to mentorship
                                          • Support mentorship pairs & groups
                                            • Support a designated number of mentorship pairs and groups in successfully completing their mentorship (ranges from 100 – 150 in a cycle)
                                            • Achieve program excellence goals of maintaining early terminations of mentorships to under 20% and achieving the desired net promoter score from pairs managed
                                            • Update qualitative and quantitative records for pairs, record stories of impact
                                            • Curate and match mentees to work experience opportunities
                                              • Curate upto 50 work experience opportunities for mentees from amongst the mentor and larger corporate network
                                              • Standard Operating Process ownership
                                                • Prepare the standard operating procedure (SOP) for designated processes of the operational plan. Ensure it meets or is updated to any standards of effective mentoring practices, is clear and descriptive as a how-to for each step, is formatted to be easily understood, and is grammatically correct
                                                • Train in an ongoing way team members assigned to this process on using the SOP prepared, to do all steps of the SOP. This includes modes of demos, live training, and shadowing
                                                • Review & report in a periodical manner on the quality of implementation of the SOP. Deliver retraining to team members where necessary Overall ensure through the quality implementation of the process that individual goals set for that process are achieved

                                                    SKILLS & COMPETENCIES

                                                    • Planning & Organizing
                                                      • Ability to sequence and prioritize tasks, set timelines, and evaluate progress against schedule and goals
                                                    • Communicating Effectively
                                                      • Effective and clear oral and written communication. Ability to use everyday communication to achieve goals with a range of stakeholders
                                                    • Stakeholder Relationships
                                                      • Ability to understand the needs, expectations and respect the opinions of the key stakeholders to build mutually rewarding relationship involving all the teams in the process
                                                    • Data Visualization & Analysis
                                                      • Meticulous collection and verification of relevant program data 
                                                      • Effective data analysis skills for weekly, monthly, quarterly reporting. Ability to identify problems and suggest solutions using data
                                                    • Problem Solving
                                                      • Ability to do multifaceted root cause analysis of the problem and present the solutions covering all the factors analysed.
                                                      • Ability to navigate effectively through change; collectively taking others through changes by seeking support and having a positive outlook.
                                                    • Ownership & Learning Attitude
                                                      • Ability to set high goals and motivate self and others to achieve those. 
                                                      • High sense of responsibility demonstrated through learning from mistakes, seeking active feedback, willingness to take extra mile efforts to achieve milestones.
                                                    • Spoken and written fluency in Kannada, Hindi or Telugu required

                                                    SELECTION PROCESS:

                                                    • CV and covering letter
                                                    • Assignment/s
                                                    • Video interviews
                                                    • Reference checks & Transcript check

                                                     

                                                    COMPANY OVERVIEW:

                                                    Mentor Together is an award-winning non-profit organization that has pioneered the youth mentoring movement in India. We provide children and youth facing adversity, empowering one-on-one relationships with mentors, that help them achieve their goals and dreams. 

                                                    During the covid-19 pandemic, we have been working to onboard 10,000 students onto the Mentor To Go technology enabled mentorship program. We will provide personalised mentorship to 2250 of these students. We are doing this through a national network of Government partners like the Telangana Academy of Skills & Knowledge, the Government of Karnataka’s Department of Collegiate & Technical Education, and a host of other educational and non-profit organizations. In addition, we work with our Corporate partners like Cisco, LinkedIn India, British Telecom, and Sterlite Technologies to build mentor communities across leading employees.

                                                    We are a distributed but tightly knit team of professionals and development sector enthusiasts. We value hard work, detail-oriented execution and perseverance. 

                                                    Learn more about us at www.mentortogether.org. If interested, please write to careers@mentortogether.org with a cover letter and your resume. Please mention the title of this job clearly in your email.

                                                    Our organisational values are:

                                                      • Youth centric work – We believe that mentoring is a facilitative process that identifies the voices, needs and aspirations of mentees.  We aim to partner with each mentee in his/her own journey, to enable them to realise their unique potential. We keep the mentee at the centre, as the key stakeholder, in all our work.
                                                      • Impact driven We think long-term in our impact. We are here to fundamentally change the trajectories of children. We employ evidence-driven theories of change, best in class processes, and everyday experiences from the ground, to ensure that we are doing the best we can to empower our mentees.
                                                      • Organisation and team first – Every member of Mentor Together is strongly aligned to our vision and mission. We work together as teams upholding the values of trust, respect and integrity. We place the organisation first in our work.
                                                      • Invigorating workplace –  We focus on engaging our people in all aspects of our organisation’s work. We appreciate and celebrate them for who they are, giving them an opportunity to learn and grow, in ways that help them be more fulfilled in their lives.

                                                    Role: Product Manager

                                                    Location: Bangalore 

                                                    About the Mentor To Go virtual mentoring platform:

                                                    Mentor To Go is an android and web based virtual mentoring platform to help students improve their work readiness through self-learning sessions, personalised mentorship provided by mentor professionals from a range of careers, and skill building opportunities. Our vision at Mentor to Go is to provide career mentorship to young people anywhere, anytime across the length and breadth of India.

                                                    The technology platform implements functionalities such as: screening surveys of mentors and mentees, an individualised learning management system, matching through an algorithm, mentorship through structured activities, calendaring, progress tracking, rewards and encouragement.

                                                    The application technology architecture comprises of the following:

                                                    o   a Python Django web application with NGinx and Gunicorn

                                                    o   PostgreSQL database

                                                    o   A React Android and Web app

                                                    o   Rest APIs which interact between the Android app and the Django webserver

                                                    We are seeking a Product Manager (PM) who is passionate about building products that empower young people to actualise their potential, contributing to larger societal development. The PM will serve as a product owner within an agile team. They will write user stories, prioritize the product backlog, and work closely with engineers on the team to implement the stories, acceptance test them and release them periodically to production. 

                                                     

                                                    The responsibilities of this role span across these categories:

                                                    • Product roadmap
                                                    • Identify metrics to evaluate product performance
                                                    • Work with program team and developers for data reporting on these metrics
                                                    • Plan for periodic qualitative feedback collection from users and collect such feedback with the support of program team and/or user research consultants 
                                                    • Conduct sector research (youth mentoring/youth development) and wider market research/scans to identify design and feature trends
                                                    • Prepare product roadmaps based on all data collected 

                                                    • Requirements documentation : For each major new requirement prepare a document containing the following as applicable
                                                    • Overview and business purpose for the requirement
                                                    • Interfaces with existing functionality
                                                    • Functionality details including logical database requirements 
                                                    • Non functional requirements such as security, performance, usability
                                                    • Data migration/production rollout considerations
                                                    • Broad acceptance criteria 

                                                    • Technical project planning & management
                                                    • Break down the requirements into epics and stories 
                                                    • Prioritise the stories and get them estimated
                                                    • Setup code branch for new release
                                                    • Plan the stories for a sprint taking into account interdependencies
                                                    • Coordinate daily standup meetings to unblock dependencies
                                                    • Review design/implementation documents
                                                    • Conduct sprint retrospectives

                                                    • Testing & Release Management
                                                    • Test stories either independently or in conjunction with program team members
                                                    • Identify stories that are ready for release
                                                    • Run a set of regression tests for the application 
                                                    • Deploy the release in production 
                                                    • Prepare release notes and make it available to internal (program team) and external stakeholders

                                                    • Support & community documentation
                                                    • Technical documentation – design/implementation details 
                                                    • Internal documentation/video/demo  for program team
                                                    • End user documentation

                                                    Requirements

                                                    • 3 years of experience driving product management end to end from defining user stories to testing and deployment of features
                                                    • Experience in internet technologies based product development for the web as well mobile devices, with some recent hands on development experience on applications using Django, React, Postgressql
                                                    • Ability to translate product needs to technology, participate in technical discussions and help make technical trade-offs
                                                    • Strong technical leadership, project management, analytical problem solving, and troubleshooting skills
                                                    • Excellent verbal and written communication skills. 
                                                    • Team player with an ability to interface and build relations with a range of teams
                                                    • Initiative taker with a demonstrated ability to achieve goals 

                                                     

                                                    To apply:

                                                    If interested, please write to careers@mentortogether.org with a cover letter and your resume. Please mention the title of this job clearly in your email

                                                    About Mentor Together

                                                    Mentor Together is India’s first and largest youth mentoring organization with a mission to facilitate empowering mentoring relationships and networks that help young people break the inequalities of opportunity and actualise their potential.

                                                    LOCATION: Bangalore

                                                    Mentor To Go is an android and web based platform to help students improve their work readiness through self-learning sessions, personalised mentorship provided by mentor professionals from a range of careers, and work experience opportunities.

                                                    The technology platform implements  functionalities such as: screening surveys of mentors and mentees, training content for mentors, matching through an algorithm, and mentorship through the delivery of structured activities. 

                                                    The application technology architecture comprises of the following:

                                                    o   a Python Django web application with NGinx and Gunicorn

                                                    o   PostgreSQL database

                                                    o   A React Android and Web app

                                                    o   Rest APIs which interact between the Android app and the Django webserver

                                                    Our vision at Mentor To Go is to provide career mentorship to young people anywhere, anytime across the length and breadth of India.

                                                    We are looking for a backend software developer who is passionate about using web technologies to solve social problems and creating experiences that are elegant and effective. You will own the back end development of features of the Mentor To Go platform from conceptualisation through design and testing, working closely with other developers, the technical project manager, and the program operations team. You are user-centric, continuously demonstrate strategic & analytical abilities, and are laser focused on executing at speed. You must have the ability to succeed in a fast paced environment, where success is dependent on your ability to collaborate with cross-functional team members in a positive, productive, and transparent way.

                                                    Minimum requirements 

                                                    • Bachelor’s degree in engineering preferably  CS  or related discipline  
                                                    • 3+ years experience working in Unix/Linux environments building web and mobile applications
                                                    • Proficiency in developing and deploying cloud based Python/Postgresql applications preferably using frameworks such as Django
                                                    • Experience with design and development of moderately complex software projects
                                                    • Strong written and oral communication skills
                                                    • Familiarity with version control software such as Git

                                                    Desired  requirements 

                                                    • 5+ years of overall relevant work experience
                                                    • Experience building apps using React/React-Native
                                                    • Basic understanding of AWS cloud
                                                    • Ability to participate in technical discussions and help make technical trade-offs

                                                    About Mentor Together

                                                    Mentor Together is India’s first and largest youth mentoring organization with a mission to facilitate empowering mentoring relationships and networks that help young people break the inequalities of opportunity and actualise their potential.

                                                    Mentor To Go is the world’s first mobile mentoring platform created by Mentor Together with the support of Cisco India, LinkedIn Social Impact, British Telecom and Sterlite Technologies. If interested, please write to careers@mentortogether.org with a cover letter and your resume. Please mention the title of this job clearly in your email. 

                                                    LOCATION: Bangalore

                                                     

                                                    EXPERIENCE: Between 5 – 7  years of content and curriculum development experience

                                                     

                                                    KEY RESPONSIBILITIES:

                                                      • 25% Review of curriculum usage and feedback
                                                        • Review feedback collected on curriculum usage across programs
                                                        • Design and collect feedback on sessions, mentor & mentee experiences & needs
                                                    • 50% Research, design & creation of curriculum
                                                        • Review and assimilate literature on topics of mentorship, life skills, work skills, work readiness, employability, jobs of the future, amongst others
                                                        • Frame concept notes and session structures to align with Mentor Together’s unique relationship-based approach to skills development
                                                        • Produce high-quality sessions that marry research with practical learning, for both face-to-face and mobile mediums
                                                        • Work with translators to have curriculum translated to different languages
                                                    • 25% Production (Design & Physical copies), deployment & community management
                                                      • Participate in the design of hardcopy and mobile based curriculum, along with graphic designers, UI/UX designers
                                                      • Secure the right vendor contracts for bulk production of curriculum. Work with program teams to manage the production of curriculum for program needs
                                                      • Manage communications around introducing curriculum to mentors, mentees & team, training around curriculum delivery, regular updates on curriculum topics, and ongoing feedback collection

                                                    SKILLS & COMPETENCIES:

                                                      • A minimum of an undergraduate degree in education, design, technology or other relevant subject. Postgraduate degree holders will receive higher preference.
                                                      • At least 5 years of experience, with 3 of those being demonstrable experience building curriculum in the life skills space
                                                      • Prior experience working on digital learning or in other relevant roles in digital media a plus
                                                          • Technology savvy, and aware of best-in-class practises in creating beautiful learning experiences on mobile
                                                          • Demonstrably strong oral and written communication skills
                                                            • Very strong analytical and logical skills
                                                            • Strong work planning & project management skills

                                                            SELECTION PROCESS:

                                                            • CV and covering letter
                                                            • Skill assignment/s
                                                            • Personal interview
                                                            • References

                                                            To apply: Send in your CV to careers@mentortogether.org